Background

Get to the Pointe! was founded in 1997 to offer the lowest-priced, quality pointe shoes available. After operating a dance supply retail outlet for fifteen years, we acknowledged the fact that pointe shoes are simply too expensive and wear out too fast.

Customer Support Service
Our customer support representatives are available from the hour 9:00 am to 5:00 pm Monday through Friday Eastern time. To ensure you order is processed in a convenient and comprehensive manner, Please use this number for follow-ups, stock availability, product information, shipping and questions or changes to existing orders. You can contact us at 888-91-DANCE (3-2623) or email us at custser@dancerswarehouse.com. You can send faxes508-634-8802, 24 hours a day.

Commitment to Service
We have turned into the destination of choice for our customers by delivering on our commitment to complete customer satisfaction. Our customer service is here for you, with convenient options to meet your support needs, such as an online easy-to-find policies and procedures to assist you through any of your purchases. Whether you're looking for information on policies, processes, or great deals, we can take you there, 24 hours a day, 7 days a week.

Discount Pricing
Dancers Warehouse discounts up to 25% below manufacturer's suggested retail. Our pricing is subject to change without notice due to price increases by our manufacturers.

Product Lines
We are considered the lowest price leader, offering products including dance shoes, dancewear and accessories for all your dancing needs. Individuals and businesses can shop quickly and easily at dancers warehouse.com 24 hours a day, 7 days a week.

Sale Tax
Dancers Warehouse is required by law to charge sales tax in the state of Rhode Island and Massachusetts. Sales tax is charged on total merchandise plus handling and delivery charges for orders delivered to RI at a rate of 7% and 5% for Massachusetts.

Ordering Security
Dancers warehouse provides our customers with the latest technology securing each order with advanced server and shopping cart protection. We take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect personal information from unauthorized use. Your personal information is protected and is not distributed to third parties and email advertising agencies.

Payment
We accept Visa, Mastercard, and American Express.

Copyright and Trademark
This site is owned and operated by Dancers Warehouse Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Dancers Warehouse Inc., Copyright © 2002, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Dancers Warehouse Inc. or their respective content providers. All software used on the site is the sole property of Dancers Warehouse Inc. or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Dancers Warehouse Inc.'s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

All trademarks or service marks of Dancers Warehouse, Inc. All custom graphics, icons, logos and service names are trademarks, trademarks or service marks of Dancers Warehouse Inc. All other trademarks or service marks are property of their respective owners. The use of any Dancers Warehouse trademark or service mark without Dancers Warehouse Inc.'s express written consent is strictly prohibited.

Order Acceptance
Once our customer service department has received an order, the order will be processed unless otherwise notified by email.

Pricing Discrepancies
Due to periodic changes in price from our manufacturers and distributors, we cannot guarantee a flat price structure. Occasional price changes are required. In certain instances typographical errors may occur and Dancers Warehouse cannot be held responsible for those discrepancies.

Shipping Policy
Orders will be shipped within three days. In some instances inventory must be managed properly so shipments may take up to 2 weeks from the time of ordering.

Backordered Items
Every effort is made to ship orders complete and on time. In the event we are temporarily out of stock of an item that you ordered, our online store will inform the customer the product is "out of stock. Back orders older than 90 days will be automatically canceled, unless there are special circumstances. In the instance where an item becomes back ordered after the order has been placed, a customer service representative will notify you. Customers will be notified by e-mail.

Return Policy
Returns on Internet items can be made only within 30 days of Invoice for exchange or refund, no questions asked. Sale items are not returnable or refundable. All Sale Items refunds are for merchandise only; shipping and handling charges are non-refundable.
The customer must return the merchandise with a copy of the invoice. For an exchange please enclose an explanation of what you would like us to send you. All returns must be sent to Dancers Warehouse 91 Medway St. Milford MA. 01757 Attention Returns.
Returns must be received in original packaging and in resaleable conditions. Product not in resaleable condition will not be accepted. A 5% or $4.00 (whichever is greater) handling charge will be applied to restock and resell the product/s. The customer is responsible for all shipping costs.
Special orders not listed on the Web Site are not returnable or refundable.

International Sales
Currently, Dancers Warehouse does not ship internationally. If international shipping is required, please contact our customers service department at 888-91-DANCE (3-2623) or email us at custser@dancerswarehouse.com

Limited Liability of Products Sold
All of Dancers Warehouse Inc.'s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Dancers Warehouse Inc. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the dancerswarehouse.com sites. Except as expressly stated herein, Dancers Warehouse Inc. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Dancers Warehouse Inc. arising from any product sold on the dancerswarehouse.com sites shall be the price of the product ordered. In no event shall Dancers Warehouse Inc., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Dancers Warehouse shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Dancers Warehouse shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dancers Warehouse will immediately issue a credit to your credit card account in the amount of the charge.

Indemnification
The dancerswarehouse.com web sites and the materials therein are provided “as is”. Dancers Warehouse Inc. makes no representations or warranties, either expressed or implied, of any kind with respect to the dancerswarehouse.com sites, their operations, contents, information, materials or year 2000 compliance. Dancers Warehouse Inc. expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Dancers Warehouse Inc., its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the dancerswarehouse.com sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.